We make every effort to ensure your purchase gets to you as quickly, safely and cost effectively as possible. We endeavour to deliver all UK mainland orders that are placed before 1pm on the next business day. Please note, however, that the delivery of your order may be restricted depending on the size, weight and chosen destination of the package. Other factors such as weather and mechanical difficulties can also result in later deliveries. If the delivery address is different to the billing address then we may have to run further checks to ensure your credit card security, this may result in longer delivery times.
Your order will be packed and dispatched, provided:
– The item you have chosen is in stock
– The delivery address has been verified
– Payment has been approved
We will send you an initial email confirming receipt of your order; then a further email confirming that your order is ready for dispatch along with your shipping reference number. Where an item is not in stock, we will advise you of the anticipated time for delivery (if such item will be available in future) or refund you to the original method of payment for the unavailable items on the same day of purchase. Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Stretch by Paulie Ltd. cannot take responsibility if a notification card is not left in any instance.
Please note that with some Europe and Rest of World deliveries, delays can occur in customs and these delays are beyond our control. All goods will be shipped to customers on a track-able service unless otherwise stated. Should the customer require another option to receive their goods, please contact our Customer Service Department immediately after placing your order. All delivery times given on the website or by email are estimates only.
UK & Ireland – FREE (Next day delivery for all orders placed online before 1pm, Standard delivery for all orders placed thereafter)
Europe – £18 (Receive your order within 3-4 working days after your order has been placed)
Rest of World – £23 (Receive your order within 3-7 working days after your order has been placed)
Orders will be wrapped in tissue paper and beautifully packaged in a Paulie gift box or bag depending on the size of the item.
We are able to deliver most items all over the world. Depending on your location, International delivery takes between 3 -7 working days. A signature is required upon receipt. You will receive your shipping reference number by email. Paul Stretch by Paulie Ltd. is unable to calculate local customs and sales tax with all international deliveries. You may be notified by your local customs authority once your order has reached your country. They may apply customs or sales tax which has to be paid before you may receive your goods.
Protecting your credit card and order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is the gold standard in Internet encryption technology, which means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers. Whilst SSL is of a high standard for internet security, it does not provide total protection against loss by unauthorised access or hacking. Paulie will not be liable in the event of any loss arising from any such unauthorised access or hacking. Some versions of browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders at Paulie. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.” If your browser or firewall does not support SSL, you will not be able to connect to the server, which means you wont be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call to place your order by phone at (UK) 020 8458 4422.
If you require any further information about ordering online and delivery information, then please contact us +44 20 8458 4422, or via email to [email protected]