FAQs
How do I make a purchase?
How do I contact customer care?
What payment methods does Joseph accept?
We accept American Express, Visa, Visa Electron, Master Card, Delta, Apple Pay, Google Pay and Pay Pal.
When will my card be charged?
Your card will be charged after your order has been placed.
How will I know if you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. If your item(s) has been sold out in our shops, we will try our best to locate the item(s) from our suppliers. Only after the item(s) have been located, the delivery address has been verified and your credit card details have been approved will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order has been dispatched. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
Can I pick my order up from store?
We do have Click+Collect. In the Cart Special Instructions simply tell us when you would like to collect and will have your item waiting for you on the day or next day. When completing your order online, simply select "Delivery to a different address". Then enter your first and last name as normal.
To collect at our Temple Fortune boutique add the following details: PAULIE Clothing, 794 Finchley Road, London, NW11 7TJ
To collect at our St. John's Wood boutique add these details: PAULIE Clothing, 17 St John's Wood High Street, London, NW8 7NG
Once your order has been dispatched to the store you will receive an automated email from our dispatch department. Once the order has arrived in the store will contact you via telephone or email to pick up.
