FAQs

How do I make a purchase?

Making a purchase is easy. For desktop users, click on the links on the menu to navigate between the different categories. For mobile and tablet users, simply click the 'Menu' button to the left of the screen. A sub-menu will appear containing product categories for you to select. Click on a product image to view further information and imagery. If you wish to purchase an item, simply select your size, click 'Add to Bag' and follow the prompts on the screen.
 

How do I contact customer care?

If you have any questions which are not answered on our website, please contact us at Customer Care by email at support@paulie.biz and we will reply as soon as possible. 
 

What payment methods does Paulie accept?

We accept American Express, Visa, Visa Electron, Master Card, Delta, Apple Pay, Google Pay and Pay Pal.

 

When will my card be charged?

Your card will be charged after your order has been placed.

 

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. If your item(s) has been sold out in our shops, we will try our best to locate the item(s) from our suppliers. Only after the item(s) have been located, the delivery address has been verified and your credit card details have been approved will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order has been dispatched. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

 

Can I pick my order up from store?

We do have Click+Collect. In the Cart Special Instructions simply tell us when you would like to collect and will have your item waiting for you on the day or next day. When completing your order online, simply select "Delivery to a different address". Then enter your first and last name as normal.

To collect at our Temple Fortune boutique add the following details: PAULIE Clothing,  794 Finchley Road, London, NW11 7TJ

To collect at our St. John's Wood boutique add these details: PAULIE Clothing, 17 St John's Wood High Street, London, NW8 7NG

Once your order has been dispatched to the store you will receive an automated email from our dispatch department. Once the order has arrived in the store will contact you via telephone or email to pick up.

 

Is my personal information kept private?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the Paulie terms and conditions statement. In order to register as a user of www.paulieclothing.com, we ask you to provide us with your name, mailing address and email address. If you consent upon checkout, we may use these details to inform you of new goods and services via email. If at any point you do not wish to receive such emails, please send an email message to support@paulie.biz, or click the 'Unsubscribe' link in the relevant email. In order to process credit card orders online we require additional information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will use your billing and credit card information to process your order and inform you of its delivery only. Please note that Paulie does not keep any of your payment details on the www.paulieclothing.com website, and therefore these details are protected from any breach of security on the www.paulieclothing.com website. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.
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